privacy policy

This site – localeespresso.com.au – is owned & run by Locale Espresso Pty Ltd.

Locale Espresso Pty Ltd is bound by the Information Privacy Principles of the Privacy Act 1988. Our website follows the Privacy Commissioner’s Guidelines for Federal and ACT Government Websites.

HOW TO CONTACT US:

You can contact us by phone: 1300 189 786, via the contact form on this site, or email: info@localeespresso.com.au. Alternatively, you can write to us at 6/51 Moreland Road, Coburg VIC 3058.

It’s our standard practice to collect personal info directly from you. Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way.

We collect information about you during the checkout process on our store.

WHAT WE COLLECT & STORE:

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

For further information on cookies, you can access our cookie policy here: https://localeespresso.com.au/cookie-policy-au/

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Comply with any legal obligations we have, such as calculating taxes.
• Improve our store offerings.
• Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

COMPLIANZ | PRIVACY SUITE

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymised and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

SUBSCRIPTIONS

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

MAILCHIMP

When shopping, Mailchimp keep a record of your email and the cart contents for up to 30 days on their server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read their privacy policy here.

GOOGLE ANALYTICS

We use Google Analytics, a web analytics service offered by Google LLC (“Google”). Google Analytics uses cookies, which are text files placed on your browser, to collect information about your use of the Service. This information includes:

• Your IP address (however, Google Analytics anonymises your IP address before storing and processing it)
• The pages you visit on our website
• The time you spend on each page
• The website you visited before coming to ours (referrer)
• Your device type and operating system
• Browser information

The information collected by Google Analytics is used to analyse how users interact with the site, compile reports on website activity, and provide other services related to website usage and internet usage.

You can review Google’s Privacy Policy for more details on how they handle personal information.

You can also read Google’s Terms of Service for additional details on privacy concerns while using other Google products and services.

 

USES: 

We only use your personal information for the purposes for which you give it to us and for related, internal management purposes. We also analyse website traffic data to improve our services and your experience on our site.

We do not give information about you to government agencies, organisations, or anyone else unless one of the following applies:

1. you have consented
2. you’d expect us to, or we have told you we will
3. it is required or authorised by law
4. it will prevent or lessen a serious & imminent threat to somebody’s life or health, or;
5. the disclosure is reasonably necessary for law enforcement or for the protection of public revenue

 

COOKIES:

No, not the yummy kind. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. They allow you to place your online order and to login once you are subscribed. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. You will need cookies enabled to use the Locale website.

 

EMBEDDED CONTENT FROM OTHER SITES:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

HOW WE PROTECT YOUR DATA:

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of, but are not limited to:

• TLS / SSL

 

WHO WE SHARE YOUR DATA WITH:

If you request a password reset, your IP address will be included in the reset email. We also share information with third parties who help us provide our orders and store services to you. This includes, but may not be limited to: Stripe (payment gateway), Mailchimp (newsletter), Australia Post (shipping), Google (Maps, Analytics, etc).

 

HOW LONG WE RETAIN YOUR DATA:

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

YOUR CHOICES:

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you are on one of our email lists, you may opt out of further contact from us by clicking the unsubscribe option in all emails.

 

YOUR CONSENT:

By using our website, you consent to the collection and use of this information by Locale Espresso. If we decide to amend our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. You do have the right to opt-out and to object against the further use of non-functional cookies. For more information or to manage your consent settings visit our Cookie Policy: https://localeespresso.com.au/cookie-policy-au/

WHAT INFO WE USE & HOW WE USE IT:

When you place an order through this website, we need to know your name, e-mail, phone number, address & credit card details. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

 

HOW WE PROTECT YOUR PAYMENT INFO:

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it’s sent to us. Furthermore, all sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

 

CREDIT CARD DETAILS:

All credit card payments are processed securely through the Stripe Payment Gateway. Payment by credit card is the only option available to purchase on our site. Locale does not store any credit card information on our servers; however, we can keep it on file if you directly request it.

 

PAYMENT GATEWAY INFO:

Credit card payments are made via a 3rd party gateway called Stripe. They are certified to ‘PCI Service Provider Level 1’. This is the most stringent level of certification available in the payments industry. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. This leading software ensures your personal details are kept completely safe. none of your payment details are processed or stored directly on Locale’s servers unless you’ve directly requested it.