shipping & returns

here you’ll find all the info you need regarding delivery to your door as well as our returns policy.

ORDER DEADLINES & DELIVERY TIMES:

we aim to dispatch your order from Melbourne the next business day for orders placed before 12:00 noon local time. delivery is made via Auspost Express – offering a 100% carbon neutral delivery to your door. in general, same-city deliveries arrive the day after dispatch and deliveries to nearby cities within 2-3 days. please contact us directly if you need a quicker option so we can provide you with a quote for the delivery & organise to get it out for you as soon as possible.

DELIVERY DESTINATIONS:

all products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

NO ONE HOME?

if no one is home when your delivery is attempted, the following will occur:

~ the delivery will be left in a safe spot on the doorstep if you gave us “authorisation to leave” in the delivery notes box on checkout.

~ if you haven’t given authorisation to leave, Auspost will redirect your delivery to a collection point near you.

please add any information to the order notes that will help us to ensure that your delivery meets your requirements.

note: your order is fully traceable via Auspost & you will receive email updates directly.

as part of our HACCP certified food safety program, we can’t accept food items for return if you change your mind. returned products will only be accepted in the event where we’ve sent you the wrong products or they are damaged when they get to you. if products are to be returned, they must be unopened, in their original packaging and returned within 14 days of purchase.

if the incorrect products have been sent to you, please notify us of the error within 7 days of delivery. we’ll arrange for the incorrect goods to be returned to us at no charge. the correct goods will be dispatched immediately with no extra postage charges incurred by you. you will be required to pay any postage charges if you’ve ordered the incorrect products and ship them back to Locale.

we will only offer a refund if the product returned to us is unused and undamaged. please note: this will only occur if we’ve sent you the incorrect products or they are damaged on arrival. we can only process returns for products purchased through our webstore and provide advice on products available on our site.

we always aim to provide you with the best of products to satisfy your needs. if you are dissatisfied with, or have any complaints about, any of our products and/or services, please email us at info@localeespresso.com.au. we’ll answer your emails as quickly as possible. as always, your satisfaction is our main concern.

we advise all our customers to review our shipping & returns page frequently as this policy may be amended by us at any time without notice. the latest policy will always be available here and we recommend reviewing it prior to using this site.